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Where is Paradox Customs located?
We are in Long Island, NY. More specifically our address is 44 W Jefryn Blvd Unit H, Deer Park NY, 11729. If you live on Long Island or the surrounding area, consider choosing local pickup when purchasing your PC.
Warranty Coverage
At Paradox Customs, we are confident with the quality of our custom PCs. Your satisfaction and peace of mind are very important to us, and so we offer a comprehensive warranty program that will protect your investment. You can read our detailed policy Page
How do I install my GPU?
We do not ship our PC’s with the GPU installed. The reason we do this is to keep your PC safe during shipping. We have our own videos you can watch if you need help getting your PC setup, just follow the steps and your PC will be all ready to go! Even if your case is not the same, you can still follow along.
GPU Installation: [Thermaltake Core P6]
Thermaltake Youtube Installation
Vertical mount GPU Installation: [HYTE Y60]
I purchased my computer, how can I receive updates?
You can receive updates on the email thread that was created after your purchase through our website.
Can I get a custom design on my PC?
Of course! We offer a custom GPU painting service, customs case panels, and custom glass etching. You can see these options on our custom builder or ask for more details through our communication platforms (Twitter, email, etc.).
Do you optimize computers?
Yes, if you purchase a PC from us we pre-optimize each PC before shipping. If you did not order a PC from us but still want to get optimized, you can schedule on Our email:brparadoxpcs@gnail.com
What is the difference between “Prebuilts” and “Build” on the website?
Prebuilt’s are pre-configured lists by the Paradox Custom team. You can still edit the case color, but other options are predetermined. The “Build” option allows you to fully customize the PC, from the CPU to fans, storage, and more.
How do i return a product?
To return your product, please follow these steps:
Mail your product to the following address:
44 W Jefryn Blvd Unit H
Deer Park, NY 11729
Ensure proper packaging to prevent any damage during transit. You are responsible for packaging the item securely to prevent damage. In the event that the product is damaged during return shipping due to inadequate packaging, you will be responsible for any associated repair or replacement costs.
You will be responsible for covering the shipping costs associated with returning your item. Please note that shipping costs are non-refundable. In the event of a refund, we will provide a return label, and the cost of return shipping will be deducted from your refund.
Depending on your location, the time it takes for your exchanged product to reach you may vary.
We appreciate your understanding and cooperation in adhering to our return policy. If you have any questions or need further assistance, please contact our customer service team.
How do i request a refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
There is a $50 Cancellation/Refund Fee. This applies to cancellations before the PC is built and/or shipped, as well as PCs that have been shipped and/or delivered.
The payment processing fee is non-refundable.
Please note that the processing fee may vary depending on the selected payment method (Credit / Debit Card or Affirm) during purchase.
Late or missing refunds
Refunds take 5-10 days to appear on a customer’s statement.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at brparadoxpcs@gmail.com
